Serving you during the Canada Post strike
Canada Post and the Canadian Union of Postal Workers (CUPW) services are currently on strike. As a result, there will be disruptions to mail delivery across Canada, which will affect how you receive your policy documents or claims payments from your insurance company.
We would like to take this opportunity to assure you that our team is here to help facilitate the potential impacts of this business interruption. Please review the following questions and answers below, and if you have additional questions, please contact your insurance broker directly.
How can I retrieve my policy information?
If you are an Intact Insurance customer, you may access your personal policy documents, billing statements, proof of insurance, claims information and more, through Client Centre. If you haven’t signed up yet, download the Intact Insurance app from the App Store or Google Play today.
If you are with one of our other insurance partners, you may contact your broker to discuss your insurance policy, or request your documents via email.
I usually mail a cheque to pay for my insurance premium – what other options do I have?
- Set up internet/telephone banking to pay your insurer directly.
- Sign up for a pre-authorized payment plan.
- Use the secure, online credit card payment option for your insurance company.
How will I receive my claims payment?
Most insurance companies are managing single-payment claims as follows:
- EFT (electronic funds transfer)
- Courier delivery
Please contact the insurance adjuster on your claims file to discuss your options. Visit our claims page to access claims information for our insurance partners.
We appreciate your patience during this time and thank you for trusting us to handle your insurance needs.
If you have any questions about this information, contact us directly at 1-833-203-8645 or via email: [email protected].